« Back | Posted on March 26, 2024

Senior Customer Service Representative

Listed By

Morito Scovill America


Job Opening


Clarkesville, GA


Habersham, GA

Job Description

Morito Scovill Americas is a global provider of high-performance fasteners for apparel and light industrial applications, as well as attaching machine equipment and expert technical support. With a presence in over 25 countries, MSA offers a vast supply chain network to ensure operational efficiency and continuous improvement for customers and partners. Our headquarters is located in Clarkesville, Georgia, USA, where our team of technicians and designers work closely with customers to provide customized fastener and equipment solutions.

This is a full-time on-site role for a Senior Customer Service Representative. The Senior CSR will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and delivering exceptional customer service. The role involves maintaining customer relationships, resolving issues or complaints, and identifying opportunities for improvement in customer experience.

How to know if this opportunity is for you

You Enjoy

working with others, working with information, fixing things, thinking, researching

You are

18 years or older

You must

have a valid driver's license, be able to pass a background check

You have experience

3 – 5 years prior customer service experience is required Experience in providing exceptional customer service Strong communication (written and verbal) and problem-solving skills backed by good judgement Ability to handle customer inquiries and resolve issues in a timely manner Attention to detail and ability to multi-task Ability to work collaboratively in a team environment Prior B2B experience is a plus Online Chat experience is a plus Customer Relationship Management (CRM) software experience is a plus

Listed By

Morito Scovill America

How to Apply